Customers Feedback Survey

Customers Feedback Survey

Customer Survey

Select Service :

Service Call New/Replacement System Installation

Service Call Feedback

Thank you for calling us and allowing us to service your heating or cooling system. WE appreciate your business. With your feedback we can better measure the level of service you received and where we stand in our goal of reaching 100% customer satisfaction.

Please Tell Us How We Did

Did our office staff: Yes / No
Handle your call promptly and cheerfully Yes No
Take the time to understand your needs Yes No
Arrange a convenient time for you Yes No
Phone you to tell you we were on the way Yes No
   
Did Our Technicians: Yes / No
Arrive between the hours quoted you Yes No
Introduce himself in a professional manner Yes No
Wear floor protections over his shoes to protect your floors Yes No
After diagnosis did he clearly explain the problem Yes No
If repairs were required, did he tell you the cost prior to making the repair Yes No
Did the repair fix the problem Yes No
   
Please rate our technician  
  Excellent Good Satisfactory Fair Poor
Attitude
Neatness
Workmanship
Communication Skills
   
Did you receive a post-service follow up call to address any questions? Yes No
   
On a scale of 1-10, with 10 being the best, please rate our service
1 2 3 4 5 6 7 8 9 10
   
We invite you to write any comments:
   
Would you recommend Robert B. Payne, Inc. to a friend or relative? Yes No
Can we use your comments in our advertising? Yes No

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Customer Feedback

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"Just today I recommended R.B.P. yet again. You've been excellent on service for us & our problems. We are amazed and delighted."

Ken

Spotsylvania, VA

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