HVAC Contractor Reviews

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Purchased a new TRANE system 3 years ago From Robert B. Payne, Inc. Have had 3 service calls (regular tune-ups) since then. System is flawless, service is unmatched by any other business of any kind I have ever dealt with. Words fail me to describe how pleased I am with this company. They have ruined the competition\'s chance to steal this customer. Every service person, and every one I speak with on the phone at their office is the epitome of professional courtesy and service. If you are looking for AC service or a new system, look no further.
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We love love love our new Trane HVAC system! After years of struggling with our system that was installed by home builder we contacted RB Payne for an evaluation. We found out we needed a new system and the duct work was inadequate. Work was started in one week and installers Chris and Austin were wonderful. They were professional, polite and answered any questions we had. We highly recommended them and your office. Thanks again. John and Lynette
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I am thoroughly impressed with Stephan Roberts. He came promptly. He assessed the situation. He addressed the issue.....all in a pleasing and professional manner. Thank you for sending a quality technician.
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+100 degrees outside...80 degrees inside...called 8:45am this morning Johnathan will contact on call technician...JC fixed the issue by 10am...THANK YOU! Great service!
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Came home 1:30 pm on a Tuesday to find no A/C and 96 degrees outside. Called RB Payne 1:45 pm, received a return call 2:10 pm to say technicians were on the way and expected to arrive within 15-20 minutes. AND THEY DID...1:25 pm two techs appeared, checked the air handler, replaced the capacitor and had the cool air blowing by 3:00 pm. My two dogs and I are fans for life!
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Extremely happy with Robert B. Payne service...my heat pump fan stopped working this past Thursday...called Payne on Friday morning and 2 Service Technicians visited my house Friday evening...they diagnosed the problem and told me they would need to order a new fan for the heat pump...they said the fan could take a week or more to arrive but they would do their best to expedite...they really did expedite because the following Monday, they called to say the fan had arrived and they scheduled installation for next day (Tuesday)...the technicians (Bryan and Jonathan) just completed the fix and the air conditioning is working great..I have the Silver maintenance plan with Payne and they really delivered timely, expert service....
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I recently had my HVAC system and hot water heater replaced, service was great as usual. I knew my cost, financing and product information before any work was started. Jonathan and James worked quickly and they were very good about explaining my new thermostat. Thanks again.
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"The service was great! Employee Jonathan Zimmerman was polite, professional, and answered all my questions. I would recommend and request him in the future".
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Last Saturday, Brian can to evaluate a POPPING SOUND. RBP was the third Heating Company that had assessed my problem and the first to determine what my problem was. Brian not only discovered the cause but also corrected the problem for a minimal cost. I am so please with the results that I will transfer my maintenance contract to RBP as soon as it comes up for renewal. I can not overstate my appreciation for the service received from RBP.
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Rob was my technician today. He was very knowledgeable, helpful, and friendly. I asked questions and he explained everything to me and he also gave me his opinion which was helpful. I would rate him at 5 stars. I have been with Robert B. Payne for a while now and I would recommend any of my friends to them. Thanks Rob.
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“Great service, long time area business, and being locally owned and operated was the deciding factor in choosing RBPI”
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“Your honesty, reliability and being a respected company was the deciding factor in choosing RBPI.”
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“The deciding factor in choosing RBPI was the consultant’s professionalism, attitude and BBB rating of your Company”
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“I am very happy that I decided to have Robert B. Payne do the work. I look forward to a long relationship with your company.”
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“Please convey our thanks for the efficiency with which they worked and the professional manner in which they conducted themselves.”
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“All employees of your company have been courteous & have helped with whatever my questions or needs were”
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“They explain what they are going to do, they are on time, and they answer any questions you have, neat with their work. Good People”
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“Just today I recommended R.B.P. yet again. You’ve been excellent on service for us & our problems. We are amazed and delighted.”
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“Robert B. Payne. Inc. is an honest and reputable business that I want to continue handling my service requirements.”

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