Question 1

How much does it cost to have air conditioning installed?

Accepted Answer

Air conditioning installation price varies. One of the primary costs will be for the unit itself. Our technicians also have the ability to modify ductwork in case it is needed. We will also charge an installation fee that varies depending on how many installation parts we use, and how much time it takes to do the job. But no matter what, we will give you a written firm proposal in advance, before we start the work, guarantee the price, and guarantee the work!

Question 2

Which air conditioning brand do you guys recommend?

Accepted Answer

We supply and install Trane and Mitsubishi units with financing available. When selecting a unit, our team will provide specific recommendations based on your family's needs, energy efficiency requirements, and overall budget. We are proud to be Trane Comfort Specialists and Mitsubishi Elite Diamond Contractors.

Question 3

How much should it cost to convert from a traditional to tankless hot water heater?

Accepted Answer

Tankless water heaters are often more costly to install than traditional tank water heaters. However, the overall cost for installing a tankless hot water heater will vary depending on your existing plumbing and the cost and capacity of the unit itself. Tankless hot water heaters are a great option for new builds and when easy accessibility and venting are available. Annual maintenance for your new tankless water heater is vital to keep it functioning properly!

Question 4

Can you repair any brand of water heater?

Accepted Answer

Yes! We are experienced in water heater repairs with most makes and models of water heaters. Whether you have a traditional tank water heater or a tankless unit, our reputable professionals are highly capable of fixing any problem you might have with your hot water unit. As long as the parts available, we offer repairs for most water heater brands. If your water heater is over eight years old, parts aren’t readily available, or repairs will cost over $800, we may recommend installing a new unit for the most cost-effective option.

Question 5

I have bad allergies. What can help improve the air in my house?

Accepted Answer

For individuals who suffer from allergies, we recommend installing indoor air quality systems to help remove contaminants, bacteria and molds, viruses, and allergens from the air. Robert B. Payne, Inc. offers indoor air quality assessments and installation services such as Air Scrubber and Reme Halo systems which work to keep the air you breathe as healthy and pure as possible!

	Trane Top 10 Award Winner 2021 The Trane Top 10 Award is presented to Trane Sales Engineers whose sales are among the top 10% of the entire Trane organization. There are over 800 Trane Sales Engineers nationwide and we are proud to be one of them.
	Better Business Bureau Rating of A+ Robert B. Payne, Inc. has been a BBB Accredited Business since October of 1986.
	Robert B. Payne, Inc Earns 2019 Angie’s List Super Service Award Fredericksburg, Virginia , Feburary 7 th , 2020 – Robert B. Payne, Inc is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2019.
	Readers Choice Award 2016, 2017, 2018, 2019, 2020, 2021, 2022 A Winner of the Fredericksburg Readers Choice Award with back-to-back wins in 2016, 2017, 2018, 2019, 2020, 2021 & 2022. (Note: The HVAC category only started in 2016.)
	FredParent Family Favorite 2017, 2018, 2019, 2020, 2021, 2022 1st Place Winner of the FredParents Family Favorites in 2017, 2018, 2019, 2020, 2021 and now 2022. FredParent magazine has been a source of local information for Fredericksburg area families for the last 20 years.
	Thompson Receives Ethical Business Leader Award In June 2012, Robert B. Payne, Inc. president, Bob Thompson, was honored with the Ethical Business Leader Award by the Fredericksburg Regional Chamber of Commerce and Rappahannock Rotary Club. Read More Here.
	TRANE “Top Volume Dealer” Award In February 2013, Robert B. Payne, Inc. received the award for Top Volume Dealer and the Pacesetter award at the annual Trane Dealer Sales meeting in Pinehurst, NC. The Top Volume Dealer award distinguishes Robert B. Payne, Inc., as #1 in Volume purchases for 2012.
	TRANE “Pacesetter” Award The Pacesetter award recognizes Robert B. Payne, Inc. as one of the top-ten volume dealers in the region in 2012.
	Carrier “Distinguished Dealer” Award The Distinguished Dealer Award recognizes Carrier’s most successful, service-oriented dealers based on leadership and management, customer intimacy, brand recognition, expertise, and operational excellence.
	TRANE “Pinnacle” DSO Sales Achievement Award – top sales in 2007, 2008 & 2009 Robert B. Payne, Inc. was awarded the DSO Sales Achievement Pinnacle Award in 2007 & 2008 from Trane. This award is for the Top Regional Dealer Sales in the region.
	TRANE “Total Sales Volume” Award and “Overall Performance Awards”
	NATE-Certified Quality installations require well-trained people. Our technicians are factory trained and NATE (North American Technician Excellence) certified, too. All of our team members must pass a drug test and complete background check. You can be assured that when we show up, you will be dealing with people you can trust – on every level.
	Air Conditioning Contractors of America (ACCA) Membership – Since 1988 ACCA is the only nationwide organization of, by and for the small businesses that design, install and maintain indoor environmental systems.

Heating & Cooling Service Awards

Trane Top 10 Award Winner 2021

Better Business Bureau Rating of A+

Robert B. Payne, Inc Earns 2019 Angie’s List Super Service Award

Readers Choice Award 2016, 2017, 2018, 2019, 2020, 2021, 2022

FredParent Family Favorite 2017, 2018, 2019, 2020, 2021, 2022

Thompson Receives Ethical Business Leader Award

TRANE “Top Volume Dealer” Award

TRANE “Pacesetter” Award

Carrier “Distinguished Dealer” Award

TRANE “Pinnacle” DSO Sales Achievement Award – top sales in 2007, 2008 & 2009

TRANE “Total Sales Volume” Award and “Overall Performance Awards”

NATE-Certified

Air Conditioning Contractors of America (ACCA) Membership – Since 1988

Other Affiliations