Your privacy is important to us, and this policy will inform you of the information that Robert B. Payne may collect from you, how it is used, and/or disclosed. By using our Website, https://www.robertbpayne.com/, you are acknowledging and accepting the practices and information described in this policy and on our Website.
Collecting Personal Information
When you visit our Website, we may collect personal and non-personal information such as: domain name, IP Address, type of Internet browser used, operating system, what brought you to our Website, which pages you visited, and the length of time you were on each page. We work with third parties, using cookies and other similar identifiers, to collect user data on our Website and elsewhere on the Internet for the purposes of tracking and advertising. Additionally, any information you willingly submit to us via our Website or otherwise will be collected. We may use this information to contact you in the future regarding specials, new products, services, or changes to this privacy policy.
Using Information
We may use the information we have collected primarily for our own internal purposes, including improving our products, services, Website, advertising, remarketing efforts, etc. However, we may also use your collected information to contact you to respond to inquiries or provide information about our services.
Protecting Information
Robert B. Payne generally follows accepted industry standards when it comes to protecting the information you submit to us and that we gather, both during transmission and once we receive it. We use appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
Web Browser Cookies
We may use “cookies” to enhance your experience on our Website. A cookie is a piece of data placed on your hard drive for record-keeping purposes by your web browser that may sometimes track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers. We may also disclose your customer information with third parties in order to perform services on our behalf, and we will obtain consent for such sharing where it is legally required.
We will disclose personal information and/or an IP Address when required by law or in good-faith belief that such an action is necessary to: cooperate with an investigation of purported unlawful activity, protect the rights or property of our Website and related properties, or identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties.
Please keep in mind that if you voluntarily submit your information in a public forum on our related to our Website—such as a comment section, discussion board, etc.—it may be collected and used by others, and we have no control of how third parties may use your publicly accessible information.
Robert B. Payne will be collecting verbal opt-ins from their customers. The customers can opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications. They will be verbally informed that “Message and data rates may apply”, and “Message frequency may vary”, and they can “text HELP for support or more information and STOP or contact us at 540-373-5876 or serviceb@robertbpayne.com to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
Third-Party Websites
Robert B. Payne’s Website may contain links to third-party websites, including links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Privacy Policy Changes
Robert B. Payne may make changes to this privacy policy at our discretion. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. By using our Website, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Consent
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you would like to opt out of our tracking, you may do so here:
- http://www.aboutads.info/choices/
- http://www.networkadvertising.org/choices/
Terms & Conditions for SMS Communications Robert B. Payne Heating & Air
1. Acceptance of Terms
By opting into SMS communications from Robert B. Payne Heating & Air (“RBP Heating & Air,” “we,” “our,” or “us”), you agree to these Terms & Conditions and acknowledge compliance with 10DLC (10-Digit Long Code) regulations, as well as TCPA (Telephone Consumer Protection Act) and CTIA guidelines.
2. Opt-In Consent
By providing your phone number and opting in to receive SMS messages, you expressly consent to receive SMS automated and non-automated text messages related to:
- Service appointments & reminders
- Promotional offers & discounts
- Seasonal maintenance tips & recommendations
- Emergency alerts & important updates
You must provide explicit consent to receive SMS messages. You must be at least 18 years old or have parental/guardian consent to opt in. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.
3. Message Frequency & Cost
Message frequency varies based on your interaction with us, ongoing promotions, and service updates. Message and data rates may apply, subject to your mobile carrier’s plan. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.
4. Opt-Out & Unsubscribe
You can opt out of receiving SMS messages at any time:
- Text STOP to any message you receive.
- After opting out, you will no longer receive SMS messages from us unless you re-subscribe by providing explicit consent.
- Need help? Text HELP or contact us at 540-373-5876 or Serviceb@robertbpayne.com to request removal from our SMS list.
5. Data Privacy & Security
At Robert B. Payne Heating & Air, we respect your privacy. We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information. Your phone number and SMS communications are kept confidential and will not be shared with third parties, except as necessary to provide our SMS services.
6. Supported Carriers
Our SMS program is compatible with most major mobile carriers. However, we do not guarantee message delivery on all networks due to factors beyond our control.
7. Prohibited Use
By using our SMS services, you agree not to:
- Engage in fraudulent, abusive, or unlawful activities.
- Send, solicit, or engage in spam, phishing, or deceptive messages.
- Use our messages in a manner that violates 10DLC regulations, TCPA, or carrier policies.
8. Limitation of Liability
We are not responsible for delayed or undelivered messages due to carrier restrictions, network failures, or technical issues beyond our control.
9. Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted on our website, and continued use of our SMS services constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions regarding these Terms & Conditions, feel free to reach out:
Notification of Changes
If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page. This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.
If you have questions about our privacy policy, please contact us.
Last updated: [03/12/2025]
